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Returns, Exchanges, and Warranty Information
Transactions for Returning or Exchanging any products must be completed within 30-days of original shipping date. All items must be in NEW and UNUSED condition, in the original box and packaging.
Ineligible items for returns include (but are not limited to) products without original packaging, products that have been used or have visual marks, skates that have been baked or sharpened, sticks that have been cut/taped, or any product showing signs of wear.
A 10% re-stocking fee will be applied to returned item(s), and in cases where an item must be returned directly to the manufacturer additional fees may apply. In instances where an item was shipped FREE, qualifying return refunds will be deducted by the original shipping cost amount. Please note that return shipping costs are also the customer’s responsibility.
xHockeyProducts will always do its best to accommodate our customers. To make this process most efficient for the customer, it is important to follow the procedure below.
Returning or Exchanging an Item
STEP 1: Locate your Order # and contact us to obtain a Return Authorization (RA) number prior to shipping product(s) back.
STEP 3: To return/exchange a TRAINING PRODUCT or TRAINING AID, please contact 888-393-2008 x2 and return the NEW and UNUSED item with its original packaging to:
35 Yale Crescent
St. Catharines, ON L2R-7T3
STEP 4: Once a return has been received and approved, refunds will be credited to your credit card or PayPal account minus any applicable costs.
Customers must follow the manufacturer’s warranty/return instructions. Please refer to your product-specific manual for all details or contact us with any questions. To assist you best, please provide clear descriptions, including pictures or videos, of any concerns along with pictures of damage, if any. If a product is damaged during shipping, please also send pictures of the packaging so we may initiate a claim through the shipping company.
Please contact our team and we’ll be happy to assist you. For questions please contact us at 888-393-2008 x2 or by email at firstname.lastname@example.org.
Thank you for choosing xHockeyProducts!